Leak Repair Policy
What is
Our Leak Repair Policy?
While many leak issues can be resolved with one visit by our service technicians, pond, waterfalls & fountain leak detection is not an exact science and can sometimes be very difficult to resolve. Therefore, Pondering Waters DOES NOT GUARANTEE that our initial service call visits will be able to rectify all leak issues. The initial fee is designed to fix ”simple” leak issues such as low stream or pond liners, debris damming the stream, etc.
Please note the following leak repair disclaimers
For simple repairs there will be a $350 leak evaluation fee for the first hour/ possible repair plus parts, anything after the first hour is charged $175 per hour after. This fee must be paid the day of service. This fee is non-refundable and is due regardless of whether the leak is repaired or not.
If the leak repair is large, such as equipment replacement or rebuilding of the feature, a quote will have to be done for customer approval. This fee is a $175 consult fee which will be added to the cost of the repair if you choose us to do the repair.
How you can help speed up the leak repair process:
Common Leak Repair Questions
1. How do I know if my koi pond is leaking? Signs of a leaking koi pond include a noticeable decrease in water level, wet spots surrounding the pond, or excessive algae growth due to water loss.
2. How do you repair leaks in a koi pond? Our koi pond leak repair services involve a thorough assessment to locate the source of the leak, followed by appropriate repairs such as patching, sealing, or replacing damaged components.
3. What is the process for repairing a koi pond leak? Upon identifying the leak, we discuss repair options and provide a quote for approval. Repairs may include patching holes, sealing seams, or replacing faulty equipment to ensure a watertight seal.
4. How long does koi pond leak repair take? The duration of koi pond leak repair varies depending on the extent of the damage and the complexity of the repair. We strive to complete repairs efficiently while ensuring quality workmanship.
5. Will shutting down my pond help locate the leak? Yes, shutting down the pond and monitoring water levels for several days can help pinpoint the leak’s location. This process allows us to identify areas where water loss occurs and streamline the repair process. See above policy.
6. What if multiple visits are required to repair the leak? If multiple visits are needed to complete the repair, we communicate transparently with our clients and provide updates on the progress of the repair. Our goal is to resolve the issue promptly and effectively. See above policy for initial leak detection and additional repair costs.
Trusted Expertise
Trusted Experience
Superior Craftsmanship
Superior Craftsmanship
Exceptional Service
Exceptional Service
What are Clients Saying About Pondering Waters?
- Communicative
- Flexible
- Reliable
- Responsive
- Hardworking
- Dedicated
- Professional
- Knowledgeable
- Customer-focused
- Adaptable
- Trustworthy
- Satisfaction-driven
- Excellence-seeking
Ready to Stop Hassling with that Leaking Pond?
Koi Pond Leak Repair Services, Leaking Koi Pond Fix in Fraser, MI, Koi Pond Repair Company near Fraser, MI
Fraser, Macomb-Wayne-Oakland County, (MI) Michigan & Metro Detroit Area