Leak Repair Policy

What is

Our Leak Repair Policy?

While many leak issues can be resolved with one visit by our service technicians, pond, waterfalls & fountain leak detection is not an exact science and can sometimes be very difficult to resolve. Therefore, Pondering Waters DOES NOT GUARANTEE that our initial service call visits will be able to rectify all leak issues. The initial fee is designed to fix ”simple” leak issues such as low stream or pond liners, debris damming the stream, etc.

Please note the following leak repair disclaimers

For simple repairs there will be a $350 leak evaluation fee for the first hour/ possible repair plus parts, anything after the first hour is charged $175 per hour after. This fee must be paid the day of service. This fee is non-refundable and is due regardless of whether the leak is repaired or not. 

If the leak repair is large, such as equipment replacement or rebuilding of the feature, a quote will have to be done for customer approval. This fee is a $175 consult fee which will be added to the cost of the repair if you choose us to do the repair.

How you can help speed up the leak repair process:

It may take multiple visits to find a leak. To help with the process of determining the leak in the pond, waterfall and or stream, please shut down your pond fill it all the way up and let it sit for about 3 days ( if you have fish, please make sure to install a bubbler in the pond so the fish have oxygen). If the pond stays at the same level, there is no issue with the pond, this will let us know where to look. This process will save us time looking for the leak.
Koi Pond Leak Repair by Pondering Waters in Fraser, MI

Common Leak Repair Questions

1. How do I know if my koi pond is leaking? Signs of a leaking koi pond include a noticeable decrease in water level, wet spots surrounding the pond, or excessive algae growth due to water loss.

2. How do you repair leaks in a koi pond? Our koi pond leak repair services involve a thorough assessment to locate the source of the leak, followed by appropriate repairs such as patching, sealing, or replacing damaged components.

3. What is the process for repairing a koi pond leak? Upon identifying the leak, we discuss repair options and provide a quote for approval. Repairs may include patching holes, sealing seams, or replacing faulty equipment to ensure a watertight seal.

4. How long does koi pond leak repair take? The duration of koi pond leak repair varies depending on the extent of the damage and the complexity of the repair. We strive to complete repairs efficiently while ensuring quality workmanship.

5. Will shutting down my pond help locate the leak? Yes, shutting down the pond and monitoring water levels for several days can help pinpoint the leak’s location. This process allows us to identify areas where water loss occurs and streamline the repair process. See above policy.

6. What if multiple visits are required to repair the leak? If multiple visits are needed to complete the repair, we communicate transparently with our clients and provide updates on the progress of the repair. Our goal is to resolve the issue promptly and effectively. See above policy for initial leak detection and additional repair costs.

Trusted Expertise

With years of experience in the industry, we are your trusted partner for indoor water feature installations.

Trusted Experience

Our extensive experience, as a water feature installation company since 1998, ensures unmatched proficiency in indoor and outdoor water feature installations.
About Us

Superior Craftsmanship

Our commitment to quality ensures that your indoor water feature will stand the test of time, providing years of beauty and enjoyment.

Superior Craftsmanship

From ponds to indoor water features, our unwavering commitment to quality craftsmanship guarantees enduring beauty and satisfaction.
Gallery

Exceptional Service

From the initial consultation to the final installation, we prioritize customer satisfaction and strive to exceed your expectations every step of the way.

Exceptional Service

We take pride in our reputation as a premier water feature contractor in Macomb, Wayne, & Oakland County Michigan (MI).
Contact Us

What are Clients Saying About Pondering Waters?

  • Communicative
  • Flexible
  • Reliable
  • Responsive
  • Hardworking
  • Dedicated
  • Professional
  • Knowledgeable
  • Customer-focused
  • Adaptable
  • Trustworthy
  • Satisfaction-driven
  • Excellence-seeking

Ready to Stop Hassling with that Leaking Pond?

Koi Pond Leak Repair Services, Leaking Koi Pond Fix in Fraser, MI, Koi Pond Repair Company near Fraser, MI

Fraser, Macomb-Wayne-Oakland County, (MI) Michigan & Metro Detroit Area